Permissions: These materials were created by Joel M. Caplan, Leslie W. Kennedy and/or others and are considered the property of the original authors. Unless otherwise permitted, in writing, these materials may only be used for Non-Commercial Activity (meaning any activity that does not generate income, whether direct or indirect). These materials cannot be represented as official RTM training materials. Copyright © 2015-2018. All Rights Reserved. Be sure to reference where you obtained these materials and cite the author(s).